Custom Order Form
Before a deposit is submitted, I request that clients fill out a Custom Order Form detailing the various wood choices and specifications of their build. This form allows you to choose from all the available options and estimate the price of your guitar. It also helps me understand the kind of instrument you want and if it is something I will feel comfortable building. While I do make bespoke instruments and consider each commission a collaborative process, I also want the final product to align with my design goals and aesthetic. Once I begin construction, the specifics of the build are locked in and can't be changed. Please download the form below:
Custom Order Form

Deposit and Payment
A $1,500 non-refundable deposit is due to secure a place on the build schedule and locks in your order at the current base price. Full payment is due before the guitar is shipped. The preferred payment method is a check. I also accept wire transfers and PayPal payments but customers are responsible for any associated fees. Check payments should be sent to the following address:

SIMON FAY
1108 S RIVERSIDE DR
NEW SMYRNA BEACH, FL 32168

Shipping
I arrange for shipping but customers are responsible for the actual shipping costs. For American clients, I find USPS is the best method for shipping guitars. Priority shipping usually comes in at around $100 and overnight Express shipping at $200. For international clients, I use FedEx Great Rates program and it is not uncommon to get substantial rate discounts. For example, a $1,000 3-Day service is often available for less than $300 including export fees.

Build Schedule
I do my best to adhere to a schedule but it is the nature of this business to occasionally have unpredictable delays. For this reason, schedules and deadlines are always subject to change. If there is going to be a significant delay (9 months or more) from what was specified at the time of deposit, I will give you the option of withdrawing your deposit/commission. Once begun, the entire build process takes approximately 4 to 6 months.

Refund Policy
For commissioned instruments, I offer a 1 week trial period to make sure the instrument meets expectations. If you are not completely satisfied, you may return the guitar for a full refund (excluding shipping costs) once the instrument has been sold to another client. I may also choose to give the option to receive an immediate refund minus the shipping costs and the $1,500 deposit. My refund policy does not apply to guitars that are customized in such a way that would exclude most potential buyers; however, I will notify you before the build process begins if such restrictions will apply to your guitar.

Non-commissioned guitars are eligible for an immediate refund minus the shipping costs. Any damage to the guitar will result in a refund decrease equivalent to the repair costs and devaluation of the instrument. Guitars sold through an instrument dealer are subject to the dealer’s return/refund policy.


Limited Lifetime Warranty
Each instrument comes with a limited lifetime warranty to the original owner against defects in materials or original workmanship. The warranty is effective for as long as Simon Fay Guitars is in active operation. Upon notice of any defect, Simon Fay Guitars will either repair or replace, at their discretion, the defective part or material. The original owner shall assume and pay the cost of all shipping charges or postage. Any unauthorized repairs or alterations will void the warranty. Exceptions to this warranty include:

• Normal and expected wear
• Damage from accident, abuse, or neglect
• Damage from extreme temperatures (outside the range of 40°F - 100°F)
• Damage from exposure to improper relative humidity (outside the range of 35% - 55%)
• Cases, tuners, and any pickups/electronics (these items are warranted by the manufacturer)

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